Support
Get help with Sortiri on iOS, Android, and sortiri.ai. Contact our team, manage your account, or find answers to common questions.
1. Contact us
For app help, billing questions, or account issues, email us at support@fystash.ai. We typically respond within one to two business days.
2. Account & subscription
Subscriptions and plan changes are managed on sortiri.ai. Sign in to your account to view usage, upgrade, or manage billing:
The mobile app links to your account for upgrades and plan changes.
3. Common questions
What is the right plan for me?
Free includes limited coach messages with ads. Plus and Premium include unlimited meal photos within your included usage pool, plus ad-free coaching.
How does included usage work?
Every plan includes a monthly pool of included usage for AI features like coach messages, meal photos, and web search. It resets each billing period. View your usage anytime in Plan & Usage in the app or on your account page.
What happens on Free when I use a lot?
Coach messages on Free are limited, with ads after replies. Ads may also appear before web search or meal photos.
What happens when included usage runs out on Plus or Premium?
You can continue with ads until your plan renews, or upgrade for a larger included usage pool. Full plan benefits return automatically at renewal.
Where do I manage my subscription?
Subscriptions are managed on sortiri.ai through your account. The mobile app links to your account for upgrades and plan changes.
4. Privacy & data
For privacy questions or to request account deletion, email privacy@sortiri.ai. See our Privacy Policy for details on how we collect and use data.